Benefit reforms

Iain Duncan Smith is confident they’re going well: “This government has embarked on one of the most aggressive programmes of welfare reform Britain has ever seen, and we already have a proud record of achievement.”

Convinced? Or maybe you’d like to check that against the views of DWP employees, who’ve actually been doing the work:

“I have never worked somewhere where decision-making was so poor at senior levels..and communication from that level was totally nonexistent. This programme should be a case study for how not to engage with your people to get the most out of them….After 29 years of service this has been the most soul-destroying work I have done..there is too much dishonesty and no one ever admits to making a mistake.”