Universal Credit, you will not be surprised to hear, is a disaster. It’s been looking that way since at least 2014, and as it’s “rolled out” (wonderful phrase) so the faults keep appearing in brighter, bolder colours. You’ve got to communicate with the office, but not by going in - by ringing up. Often, the lines are jammed. If they are, you’ll get stultifying music, for hours on end - so much kinder just to have total silence. You’ve got to go online, even if you don’t have a computer. You’ve got to look for jobs, even if there aren’t any (and in this particular part of Hartlepool, that’s largely true. And if you’re totally illiterate some fool at the DWP is likely to suggest that you become an IT consultant. Presenting the most vulnerable people on TV is a tough, elusive art, but this programme - Skint Britain - managed it better than most, with warmth and a sense of humour (like The Mighty Recar) but also a gathering rage about the clumsiness of the plans that have been devised to support these people - though ‘support’ is’t the right word. “Make them realise how worthless they are” perhaps? and all in the service of Ian Duncan smith’s nineteenth century view of “Work good, benefits bad.”
Surely we can do better than this?