I guess I've just been lucky. It doesn't feel like it now, but as it happens I've had very few computer crises, compared with others I know. But today it's my turn, and it feels like the end of the world. for no apparent reason, a little box pops up on my e-mail, asking me to put my password in. I do, it takes in my answer, and then pops up again, again and again. And if I try to ignore it, it won't let me send e-mails, or see the new ones that have arrived.
I go onto My BT, where they're very keen on chats. Chats are exchanges with people at the other end of the line, but written on the screen, not on a phone line (cutting out any exasperation over failing to understand Indian/Pakistani accents). So far so rational, but the three guys I chat with each assure me that they will definitely solve my problem. but they don't. After a total of two hours spent getting nowhere, the last one admits defeat, and passes me on to an engineer - at least, human interchange over a phone line. After ten minutes, he tells me he can;'t solve the problem, and the only solution is for BT to send me a new password and pin number, which must be by post, and will take seven days. Just brilliant. suddenly the plusnet ad campaign makes perfect sense, and i realise why Bt is bottom of the league so far as responding to complaints is concerned.